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Artificial Intelligence and EV charging support

AI has come a long way from the early machine learning days of shopper recommendations and video suggestions on YouTube. However, we are still talking about machine learning improvements, better functions in text searches and innovation in usage of existing information to fulfil queries. General AI, as in making these queries and coming to a version of self-awareness is not on the foreseeable timeline yet.

With the introduction of ChatGPT, we talked with our WEB site developers on how to integrate the function in our website to improve our support.

Here are some examples of why:

Question: Why does my EVBox EV charger flash a red light?

Answer from ChatGPT:

The flashing red light on your EVBox EV charger is an indication of a fault or error that needs to be addressed. The specific meaning of the flashing red light can vary depending on the model of your EV charger, but some common reasons for a red light include:

Overheating: If the EV charger becomes too hot, it will automatically shut down and display a red light. This is a safety feature to prevent damage to the charger or to the vehicle's battery.

Power supply issues: If the EV charger is not receiving the correct amount of power from the electrical outlet, it may display a red light. This can be caused by an overloaded circuit, faulty wiring, or other issues with the electrical system.

Communication issues: Some EV chargers have communication issues with the vehicle or the network they are connected to, which can result in a flashing red light.

Hardware failure: In rare cases, a hardware failure in the EV charger can cause a red light to flash.

If you are unsure of the cause of the flashing red light, you should consult the user manual for your EV charger or contact the manufacturer's customer support for assistance. It is important to address any issues with your EV charger promptly to ensure that it is working safely and effectively.

Question: Can I use a charger tag on my Schneider EVLink EV charger

Answer from ChatGPT:

Schneider Electric offers a range of EVLink EV chargers with different features, so the compatibility of a charger tag will depend on the specific model of your EV charger.

If your EV charger supports RFID (Radio Frequency Identification) technology, you may be able to use a charger tag to initiate charging sessions. A charger tag is a small device that can be attached to your keychain or placed in your vehicle, and it contains the information necessary to identify you as the user of the EV charger.

To determine if your Schneider EVLink EV charger is compatible with a charger tag, consult the user manual or contact Schneider Electric's customer support. They can provide you with specific information about your EV charger and recommend compatible charger tag options if available.

It is important to note that even if your EV charger supports charger tags, you should always take appropriate safety precautions when using an EV charger. Follow the manufacturer's instructions for safe and proper use, and always monitor the charging process to ensure that it is proceeding correctly.

If you have called us on an issue with your charger, this, in addition to some more specific question based on our direct supervision of your charger, is pretty much how we respond. As you can see, this is something different than the links you will get from a Google search.

Sadly, we cannot directly integrate this in our web site yet, but this is showing you that even better support options are coming for self-help, which to us, is the best help.


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