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How to set up en Electric Freeway SmartCharge user?

​Download the Electric Freeway app from the App Store (iOS) or Google Play (Android). Go directly to download on your phone, or set up on PC from: Log in | Electric Freeway ​Open the app, and select create new user. Enter your name, email address and password and press Register. Go to charger and follow in-app instructions to select charger. Choose a payment method. This is optional, but recommended. Follow these instructions to add a payment method later. Add an RFID tag if you don't want to use the app while charging, or if you want to have multiple users on the same account. If you skip this step, follow this instruction to do it later. The user has been added.

How do I charge without using an app on a smartphone?

Instead of using the Electric Freeway app, you can do the following: ​1. Access our web app in your browser. Log in at https://app.electricfreeway.no/ 2. Scan the RFID tag on the charging point (see below). This requires the RFID tag to be registered in your Electric Freeway profile. 3. Start/stop charging with SMS on the phone. This requires SMS payment to be activated at the charging point. Follow the instructions at the charging point. Unfortunately, the SMS service currently only works for Norwegian registered phone numbers.

I don't see my charger in the SmartCharge app!

If you are logged in and still cannot see the charging point, the charging point may be hidden and/or your email is not registered at the charging point. The reason why many housing associations choose that their facility should be hidden is because the facility is reserved for users in the housing association. Contact Electric Freeway to register your email.

I have not received a registration email from Electric Freeway

1. Sometimes e-mail ends up in the spam/ad filter of your e-mail client. Make sure Electric Freeway is a trusted email sender to receive future emails in your inbox. 2. If you still cannot find any emails, you can contact the station owner / operator. Your email address may be misspelled or mixed up with someone else's. 3. In some startups, it is assumed that users themselves register and create users. If so, find instructions in the app or on this page.

How do I add or change a payment method?

1. To add a new or change a payment method, go to Settings in the Electric Freeway app and tap Payment 2. Tap Add a payment method 3. Choose to either add a payment card or a PayPal account. 4. Register information from the payment card or your PayPal account. If the information is correct, the payment method Register will be highlighted. 5. Confirm payment solution with BankId 6. The card has been added. Add more payment methods if you wish.

How do I add a charging chip / RFID chip?

1. Open the Electric Freeway app, go to settings and select Charging chips. 2. Press Add your first charging chip 3. Select the charging point you are close to. Remember that the app needs to know your current location. 4. Select the charging point you are next to. 5. Scan the RFID card/chip on the RFID reader on your charging box. 6. The RFID chip has been added to your user profile.

How do I add a charging chip / RFID chip?

1. Open the Electric Freeway app, go to settings and select Charging chips. 2. Press Add your first charging chip 3. Select the charging point you are close to. Remember that the app needs to know your current location. 4. Select the charging point you are next to. 5. Scan the RFID card/chip on the RFID reader on your charging box. 6. The RFID chip has been added to your user profile.

Appen EFW Charge:

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Hva gjør appen for meg?

Appen gir deg mulighet for

  • Raskere tilgang til support på flere måter

  • Å styre bruken av din lader på flere måter

  • Oversikt over de siste ladeøktene i detalj 

Videoer:

Bruk av appen EFW Charge: Demo av appen EFW Charge - YouTube

Administrasjon av portalen:

Prissetting i EV Advisor: Prissetting i EV Advisor / EFW Charge - YouTube

Bruk av QR koder i EV Advisor: Demo av QR koder i EV Advisor og EFW Charge - YouTube

Hvordan fakturere selv i EV Advisor: Hvordan fakturere selv i EV Advisor - YouTube

 

Brukerhåndbøker:

EVlink Elbilladere - løsninger | Schneider Electric Norge (se.com)

 

 

Hardware support direkte fra Schneider Electric: no-kundesenter@schneider-electric.com

Hvilke telefoner virker appen på?

Android og IOS

 

Må jeg bruke en mobiltelefon?

Nei, du kan gjøre mye av det samme via PC/Nettbrett: Drivers Portal

Bare vær klar over at betalingsløsningen ikke er oppdatert som på appene ennå (juli 2023)

 

Må jeg legge inn et betalingskort?

Hvis vi skal samle inn penger på eier av anlegget sin vegne må det være en gyldig betalingsløsning i appen/profilen

 

Hvilke betalingsalternativ har dere i appen?

Du kan bruke både kreditt og debetkort i appen. I tillegg kan du velge å bruke Apple Pay eller Google Pay ved start av hver ladeøkt

 

Blir man trukket for hver ladeøkt?

Normalt i et boligsameie eller borettslag vil det være trekk en gang i måneden på den første.

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Kan man bestille ladebrikker/RFID brikker fra dere?

Det kan du.

Da sender du en epost til support@electricfreeway.no med din bestilling. 
De sendes i oppkrav og koster 200,- pr stykk.

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